Shipping Policy

*Once an order is fulfilled & collected by USPS it is out of our control. If your package is shown as lost, we can help you replace your order after 10 business days to allow for USPS to scan. If the package appears as delivered, but you did not in fact receive the items, please file a claim with your local post office. The results of your claim will determine the results of your order. For further information refer to the Delayed or Lost Orders information in the Shipping Policy sections below.

We can currently ship to any US state and Territory, including APO (Military). We are in the process of trying to expand to ship Internationally, including to Canada and Mexico. We appreciate your patience and understanding with this, as we have only started this business as of August 2021. Note, once we are able to ship Internationally, there will still be restrictions on some products that cannot be shipped to international destinations. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. An average order takes 1-3 business days to process, and an additional 1-3 days to ship domestically, (please add 5 business days to the total process + handling times during the Holiday season, as we do not currently have any Full-Time employees).

We will always keep you updated on any timelines: If you reach out to us directly we can help you track your order and provide any further information on processing and shipping times! There are many ways to contact us, feel free to use the chat options available here on the website, the contact us form, or email: (customerservice@peachtails.com).

Please also note that the shipping rates are not set by us, they are based on the USPS (or other specific carrier chosen) service flat fees.

* USPS Priority Mail (Package) is the main service we use, which provides 2-3 Day Shipping Domestically.

The flat rate fee for USPS Priority Mail is usually $7.49 - $8.49 depending on your Shipping Region (State), however, note that the holiday season Shipping window has started as of October 2nd, and all USPS Shipping rates have increased. Currently we are seeing an average rate of $8.99 - $9.49 for the Holiday Shipping season, depending on your region/state. Shipping charges are subject to change at any time without notice.

Customs Clearance (International Only): Please be aware that delays may be imposed by your country’s customs clearance. Your Super is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.

(International Only): Peachtails Apparel is not responsible for import excise taxes, customs duties nor VATs for purchases placed outside of the United States and her territories. 

Delayed of Lost Orders: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

Wrong of Incomplete Address: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

We appreciate your support and purchase! We will always aim to process and ship your order to you as fast as possible. We are one of the only Fitness Apparel brands that spends the most time making your package unboxing truly special! We sincerely hope you enjoy opening your Peachtails Apparel order and feel appreciated! We couldn’t do this without you!