*Once an order is fulfilled & collected by USPS it is out of our control. If your package is shown as lost, we can help you replace your order after 10 business days to allow for USPS to scan. If the package appears as delivered, but you did not in fact receive the items, please file a claim with your local post office. The results of your claim will determine the results of your order. For further information refer to the Delayed or Lost Orders information in the Shipping Policy sections below.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Peachtails Apparel is not responsible for import excise taxes, customs duties nor VATs for purchases placed outside of the United States and her territories.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. (An average order takes 4-7 business days to process and 2-5 to ship domestically)
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Shipping charges are subject to change at any time without notice.
Customs Clearance: Please be aware that delays may be imposed by your country’s customs clearance. Your Super is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.
Delayed of Lost Orders: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
Wrong of Incomplete Address: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.