Returns & Exchanges Policy
We understand trying to find your right size when purchasing from a new company is intimidating!
Please read our Returns & Exchanges Policy detailed below, prior to trying on your items in order to be able to return/exchange them (if needed) without issues:
Returns & Exchanges Policy
1. When trying on items for the first time, please assure you are trying them in a "clean state", so that makeup/fragrance/sweat, etc., may not transfer onto the apparel making it deemed "worn/used". If signs of wear are clear/present at the time of return/exchange, the item may not be accepted due to health concerns/risk.
2. When trying on leggings/bottoms, underwear MUST be worn.
3. Signs of wear may not be present (such as stated above) which can also include any less obvious signs such as: hair or any other type of foreign debris transfered onto apparel/items, any clear signs of sun or environmental damage (any type of discoloration or deterioration), and most importantly, the items may NOT be washed.
4. If the contents of your package was damaged in any way, it must be within reason that such damage may have already been present on the items PRIOR to being packed in mailer (and may not have occurred by mishandling either during the shipment, or when receiving and opening the package). Once packages leave our site, they are no longer subject to our liability (contact shipping insurance and carrier).
5. For return and refund purposes: You have 7 days from the shipment received/delivery notification to inform us of any issues with your items that may require you receive a return label and reimbursement. Keep in mind, if there is nothing intentionally wrong with the items and a refund is desired, you will be responsible for paying the return label shipping, as well as a $5.00 restocking fee before the return is accepted. The rest of your balance will then be paid back to you (using your original payment method).
6. For a size (or store credit) exchange: You have up to 30 days from the shipment received/delivered notification to inform us that you would like to exchange for a new size (all above conditions-- Unused/new condition (only tried on) must STILL be met). You must also still have the order # and proof of purchase from us to provide us with (to reference your past purchase).
*Rest assured --There will be no additional charge (including return label charge) for size/store credit exchange! A return label will be arranged and sent to you!*
✎ Return & Exchange Form ☞ https://forms.gle/ruLkarCpq4VdeeSi6
Please Note: We are not liable for lost or stolen packages, as well as any other damage that may have occurred during the shipping stage (once the carrier took possession of the package).
Please contact the shipping insurance or carrier for any issues incurred during the shipping stage!